Frequently asked questions

Yes. Tell us about your business and what you’d like to improve. We’ll talk through the options and help you decide what makes sense.

The cost depends on what you need, the size of the project and the features involved. After discussing it with you, we provide a proposal setting out the scope and price, including any ongoing costs. You can review everything before deciding to go ahead.

We’ll give you an estimated timescale once we understand the project. A straightforward website will usually involve less work than an app with customer accounts, payments and integrations. Content preparation and feedback also affect the schedule, so we’ll explain what we need from you and when.

If you have a particular launch date in mind, mention it when you enquire.

We’re based in Leamington Spa and work with businesses across the UK. We can discuss your project and review progress through calls, email and online meetings.

We agree review points at the start of the project. You’ll have opportunities to see the design and work in progress, ask questions and give feedback. Your proposal will explain the revision allowance and approval process.

We’ll discuss the request and explain whether it affects the agreed scope, cost or timing. Any additional work is agreed with you before it starts. Some additions may make sense during the build, while others can follow after launch.

Hosting, maintenance, backups and ongoing support are available after launch. We’ll explain what’s included, the ongoing costs and how to request changes or report a problem.

Yes. We start by reviewing your current website, what works well and what needs improving. That might include the design, content, navigation or mobile experience. We also consider the existing pages and search visibility when planning the replacement.

We review the existing page structure and, where access is available, search performance before planning the change. Important content and page addresses are considered carefully. Where an address needs to change, we plan redirects so visitors and search engines can find the replacement page.

Rankings can fluctuate after a redesign, so we can’t promise they will stay exactly the same. The aim is to make the transition carefully and avoid unnecessary losses.

SEO foundations are part of the website build. This includes clear page structure, page titles and descriptions, mobile usability and the technical setup that helps search engines access and understand your content.

Ongoing SEO campaigns, regular content creation and more extensive search work are scoped separately. We don’t guarantee particular rankings.

You know your business best, so we’ll need information about your services, customers and what makes your offer different. You can supply finished wording, existing content or notes to work from.

If you need help organising or writing the content, we can include that in the project scope.

We can help source suitable stock images if you don’t have your own photographs. We’ll agree the selection with you so the images suit your business and the design.

For photographs of your team, premises or completed work, your own images can give customers a more accurate picture of the business.

Yes. We design and check the website for different screen sizes, including phones, tablets and desktops. Text, navigation, forms and page layouts are adapted so customers can use the site comfortably.

If you want to manage content yourself, tell us at the start. We can include a suitable editing system for the areas you need to update, such as services, articles or images.

Some businesses prefer us to handle changes. We’ll discuss both approaches and include the agreed arrangement in your proposal.

No. We recommend keeping your existing domain name and business email. We’ll help connect your domain to the new website while keeping your email working as usual.

Yes. We can discuss appointment bookings, online payments and ecommerce as part of your project. Depending on your needs, the website may connect to an existing service or require additional development.

We’ll explain the proposed approach and any separate platform or subscription costs before you commit.

Yes. We can include scroll animations, video and interactive elements to give your website a distinctive feel. We’ll agree a visual direction with you and make sure the effects work well on mobile, support the content and don’t get in the way of using the site.

A web app lets people carry out tasks online, rather than simply read information. Examples include customer portals, booking platforms, membership services and systems for submitting or tracking orders.

It runs through a web browser and can be designed for use on computers, tablets and phones.

Yes. We can help identify who the app is for, what people need to do and which features matter most. You don’t need a finished technical specification before speaking to us.

For a more complex idea, a separate discovery and planning stage may be the sensible first step.

No. We can agree a first release that covers the essential tasks, then consider further features once people are using it. This gives you a defined starting scope and helps you make later decisions using real feedback.

These can be included where the project requires them. We’ll work through who needs access, what each person can do and how subscriptions or payments should work.

Any payment provider fees and third-party service costs will be identified as part of the proposed setup.

We can explore a mobile app version as part of the project. The approach depends on the features you need and how people will use it.

If you want distribution through the Apple App Store or Google Play, we’ll discuss suitability, submission requirements and ongoing costs. Store approval is a separate review and cannot be guaranteed.

Often, yes. We first check whether your existing software supports the connection you need and what information can be exchanged.

We’ll confirm what is feasible before including it in the scope. Some providers require a particular subscription or charge for access.

A custom business dashboard is a system you or your team can use to manage everyday work. It can bring together jobs, stock, schedules, documents and reporting, with access tailored to the people using it.

Yes. We start by understanding your process, including the stages work moves through, who is responsible and what information needs recording.

That helps us decide what the system should support and where a simpler process might help. We agree any proposed changes with you.

We can assess your existing spreadsheets and plan an import where suitable. We’ll need to check the structure, consistency and quality of the data first.

Any cleaning, reorganising or migration work is agreed as part of the scope.

Yes. Access can be designed around people’s roles, so team members can view or change the information they need for their work.

We agree those permissions during planning and include them in testing.

Yes, where there is a clear process to follow. Examples include sending reminders, updating statuses, assigning work or notifying someone when a task needs attention.

We’ll identify the rules and any exceptions with you, including where a person should review or approve an action.

Where suitable connections are available, a dashboard can exchange information with other systems. It does not necessarily need to replace everything you use.

We’ll review the software involved, any access restrictions and the cost of maintaining those connections before recommending an approach.

Yes, where it has a useful role. That might include summarising activity, drafting text for review or helping people find information in documents.

We’ll consider the information involved, how the feature should be checked and whether it offers a practical benefit. AI is an option, rather than a requirement.

Further workflows, reports and features can be considered after launch. Starting with a defined scope helps keep the first version manageable.

We’ll assess later additions against the existing system and agree the work and cost before proceeding.